Free generator
Create your online store's returns policy: cancellation period, conditions, shipping costs and refunds, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
United Kingdom version · UK law (UK GDPR · Data Protection Act 2018)
This version is adapted to UK law. If your business is in Ireland, use the Ireland version; if in Spain, use the Spanish version.
What is it and why does your website need it? Read the guide →
Important notice — please read. This generator provides free guidance templates based on current regulations (the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and consumer law). They do not constitute legal advice and do not guarantee legal compliance for your specific case.
Each owner is solely responsible for reviewing, adapting and verifying that the texts match their actual activity and applicable law, as well as for effectively complying with their legal obligations. For complex cases, consult a legal professional.
DominaInternet (Jordi Espies Garcia), owner of this tool, assumes no liability for the use of the generated texts or for any consequences arising from their use.
Frequently asked questions
Informing about the right to cancel is mandatory under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. A clear returns policy covers this and, in addition, builds trust and reduces doubts.
Yes. 14 days is the legal minimum; many stores offer 30 days or more as a commercial advantage. The generator lets you specify the period.
Want to understand it in depth? Read the returns policy guide with the legal basis and the most common mistakes.
Purchase terms for your online store: payment, shipping, withdrawal and warranties.
Generate document →Identify the website owner and set out the terms of use (mandatory under UK e-commerce and company law).
Generate document →Tell your users how you process their personal data in compliance with the UK GDPR and the Data Protection Act 2018.
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