Legal guide

Terms of Service (SaaS): what it is and how to write it

Everything you need to know about the terms of service (saas): what it’s for, what the law requires and how to create it correctly for your website or business.

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What are the terms of service of a SaaS?

They are the contract that governs the relationship between your platform (software as a service, web app, membership) and its users. For online services, the Electronic Commerce (EC Directive) Regulations 2002 and, with respect to consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 require clear information about the terms of use, the price and cancellation before contracting.

What must it govern?

Subject matter of the service and licence to use.
Registration, account and user obligations.
Price, billing and automatic renewal of the subscription.
Availability, support and limitation of liability.
Intellectual property and data protection (with a data processing agreement where applicable).

Create your terms of service (saas) in 2 minutes. Answer a few questions and download the document as Word, PDF or copy it. Free and no sign-up.

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Frequently asked questions

FAQ about the terms of service (saas)

Is it valid for a membership or a web app?

Yes. Any digital service with ongoing or subscription-based access (SaaS, membership, platform) fits within these terms.

Must I notify users about automatic renewal?

Yes. With respect to consumers you must clearly inform them that the subscription renews and how to cancel it. The generator includes that clause when you select automatic renewal.

Do I also need a data processing agreement?

If you process data on behalf of your clients (common in a B2B SaaS), yes. You can generate one here too.

Important notice — please read. This generator provides free guidance templates based on current regulations (the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and consumer law). They do not constitute legal advice and do not guarantee legal compliance for your specific case.

Each owner is solely responsible for reviewing, adapting and verifying that the texts match their actual activity and applicable law, as well as for effectively complying with their legal obligations. For complex cases, consult a legal professional.

DominaInternet (Jordi Espies Garcia), owner of this tool, assumes no liability for the use of the generated texts or for any consequences arising from their use.