Legal guide

Terms of Sale: what it is and how to write it

Everything you need to know about the terms of sale: what it’s for, what the law requires and how to create it correctly for your website or business.

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What are terms of sale?

They are the terms that govern the sale between your store and your customers. For e-commerce, the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 require clear information, before purchase, about the process, prices, payment, delivery and the consumer's rights, while the Consumer Rights Act 2015 governs the quality of goods, services and digital content.

Key points you must include

Identification of the seller and description of products/services.
Purchase process and order confirmation.
Prices, taxes (VAT) and shipping costs.
Payment and delivery methods.
Right to cancel (14 days) and its exceptions.
Legal warranties and customer service (including alternative dispute resolution under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015).

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Frequently asked questions

FAQ about the terms of sale

How long does the right to cancel last?

The consumer has 14 calendar days to cancel without giving any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, save for legal exceptions such as certain digital content already supplied.

Do I need terms of sale if I sell services?

Yes. Any online contract (products, services or digital content) must be governed by clear terms presented before the purchase.

Important notice — please read. This generator provides free guidance templates based on current regulations (the UK GDPR, the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR) and consumer law). They do not constitute legal advice and do not guarantee legal compliance for your specific case.

Each owner is solely responsible for reviewing, adapting and verifying that the texts match their actual activity and applicable law, as well as for effectively complying with their legal obligations. For complex cases, consult a legal professional.

DominaInternet (Jordi Espies Garcia), owner of this tool, assumes no liability for the use of the generated texts or for any consequences arising from their use.